Frequently Asked Questions

RareFoot is an online sneaker retailer operated by RareFoot LLC. We serve US customers through our website and publish product, pricing, shipping, and return information before checkout.

RareFoot LLC is registered at 1942 Broadway, Boulder, CO 80302, United States. This is an administrative office, not a retail store or return address. Orders are placed online and shipped with tracking through our fulfillment and logistics network.

We offer selected current and classic sneaker styles. Unless a product page clearly states otherwise, items are sold as brand new and unworn.

Our internal pre-shipment review checks the item against our listing and order details, including the model, size, colorway, condition, packaging, and included accessories. This is not brand authentication and does not indicate brand authorization, affiliation, or endorsement.

Our prices reflect current product cost, availability, and operating costs. A price may be above or below an original retail price. The current selling price is shown on the product page and at checkout.

All prices are transparently displayed in USD with zero hidden markups at final payment.

The payment methods currently available for your order are displayed at checkout. Availability can vary by device, browser, and payment provider (including Visa, Mastercard, American Express, and Discover handled securely through our processing gateway).

Checkout uses encrypted connections, and payment details are transmitted directly to the payment processor used for the transaction. See our Privacy Policy and Billing Terms for more information.

You may request a cancellation or order change within 5 hours of purchase by emailing support@rarefoot.com with your order number. Approval depends on whether processing has started. Once an order ships, only the eligible return reasons described below apply.

Order processing normally takes 1 - 2 business days. Estimated shipping time after dispatch is 8 - 10 business days, for an estimated total of 9 - 12 business days. Carrier, weather, holiday, or other logistics delays can affect these estimates.

Email support@rarefoot.com within 14 days of delivery. Include your order number and clear photos of the item and packaging. Do not send an item back until support provides return instructions.

No. Returns and exchanges for sizing, style preference, change of mind, or buyer's remorse are not accepted.

Please consult our official sneaker size charts before placing an order.

After the authorized return is received and inspected, we will confirm whether a replacement is available or submit an approved refund to the original payment method. Inspection normally takes 3-5 business days, and the payment provider may need an additional 5-10 business days to post a refund.

You can contact RareFoot customer support directly via multiple verified channels:

Support is available 9AM – 5PM PST, Monday to Saturday. We aim to respond to email within 24-48 business hours.

Inquiries received on Sunday are prioritized during Monday morning dispatch.