Refund & Returns Policy
This policy applies to purchases made from RareFoot. Please review it carefully before placing an order. RareFoot maintains an uncompromising standard for authentication and collector-grade integrity.
Carrier timestamps serve as strict evidentiary thresholds for any review submission.
RareFoot operates an official Defective-Products-Only Return Policy: returns are accepted exclusively for defective items, items damaged in transit, or incorrect items received. We do not accept returns for buyer's remorse, and we do not accept exchanges.
Eligible Return Reasons & Scope
Every submission is evaluated against rigorous inspection criteria to protect the chain of custody for deadstock archival releases.
We accept a return request only when one of the following documented situations occurs:
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verified1. Item is Defective Uncharacteristic manufacturing fault, severe sole separation, or unglued hardware prior to wear.
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broken_image2. Damaged in Transit Physical courier-inflicted damage to structural shoe container or product casing en route.
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swap_horiz3. Incorrect Item Received The delivered sneaker model, colorway, or SKU strictly differs from your confirmed receipt.
We do not accept returns or exchanges for any of the subjective circumstances below:
14-Day Request Window
You must contact us within 14 days of delivery, calculated directly from the carrier's delivery tracking confirmation record.
Required Condition & Evidence
Keep the item unworn and unused, with all original tags, laces, special packaging inserts, extra accessories, and retail shoebox fully intact.
How to Request a Return
Initiate Contact
Email support@rarefoot.com within 14 days of delivery with your order number, eligible claim reason, and photos.
Written Approval
Wait for written approval & return routing instructions. Do not ship to warehouse or admin office.
Return Shipping
RareFoot covers reasonable cost of standard return shipping for approved claims. Follow the issued prepaid label instructions carefully.
Physical Audit
Inspection takes 3-5 business days upon delivery. If replacement is available, it is dispatched; otherwise full refund is initiated.
Bank Posting
Once submitted to the original payment method, the acquiring bank or card provider posts funds in 5-10 business days.
Do not send an item to the outbound shipping warehouse or our administrative office in Boulder, CO. Unauthorized returns or packages sent to an address not expressly provided in written return instructions by RareFoot support may be refused and returned to sender at client expense.
Order Cancellation Requests: 5-Hour Limit
You may request an order cancellation within 5 hours of purchase by immediately emailing support with your order number.
Approval depends on whether warehouse picking, verification tagging, or courier handoff has already commenced. Once an order ships, cancellations are impossible, and only the eligible return reasons in this policy apply.
Need to open a claims ticket?
Have your order number, high-resolution photography of the footwear and shipping box, and parcel label ready before contacting our representative team.